How Wipe the Barf From Your Process

Archie puked so hard into the toilet that the water splashed back into his face. He  instinctively moved away— only to finish barfing on the floor. 

I just don’t get it”,  Archie thought as he wiped vomit from his mouth . The packaged goods startup he founded seemed to be doing great–they were growing…they were making more & more sales every month…they had high service standards… and he enjoyed working with his employees.

But then everything turned to shyte. Within a short span of 2 weeks–Archie’s teammates got sick and the company had zero workers to backfill. They had to shut down the factory for a week because the frontline employees were ill & nobody else in the company knew  how to work the machines

The customer service team had to frantically manage around 400 orders by calling & texting every customer to explain the situation. 

Archie had a yuuuge backlog of orders—and no inventory. 

A month has gone by and Archie’s company is unable to fulfill customer orders or deal with customers’ complaints.  Archie’s phone rings around the clock and for  every 60 items his company makes—customers have already ordered 180 ..

So what’s going on here? Well, Archie failed to realize that a business is more than just selling. He failed to stabilize his processes and create a “pull” system where his factory doesn’t make an unit until the customer wants it.

Hence the vomiting. These problems live as much in the software development space as they do in a factory–so you are not immune.

Luckily for you, I’m creating a system that will help you avoid the sad state of Archie.

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